Your information. Handled responsibly.
This policy explains what information Stedder collects, why we use it and the choices available to you.
Who this policy applies to.
Stedder Technology Trading Co. LLC (“Stedder”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we collect through www.stedder.com , why we collect it, how we use and protect it, and the choices available to you.
Information we collect.
Information you provide
When you contact us, start a project enquiry or plan an AV rental, you may provide:
- Your name
- Company or organisation name
- Email address and phone number
- Event type and location
- Setup, event-start and event-end dates
- Expected setup time
- Equipment categories and quantities
- Preferred delivery or production model
- Project scope and technical requirements
- Files or supporting information you choose to submit
You are not required to provide information that is unrelated to your enquiry.
Information collected automatically
Our website hosting, security and technical systems may automatically process limited information including:
- IP address
- Browser and device type
- Operating system
- Pages requested and access time
- Referring page or website
- Technical error, security and server-log information
This information is used to operate, protect and troubleshoot the website.
How we use your information.
We may use personal information to:
- Review and respond to enquiries
- Understand your project, event or rental requirements
- Confirm equipment availability against event dates
- Recommend suitable technology, equipment and delivery models
- Prepare quotations, proposals and project documentation
- Communicate about an active or potential project
- Coordinate installation, production, delivery and technical support
- Maintain business, accounting and contractual records
- Protect our systems and users from misuse, spam or security threats
- Meet legal, regulatory and professional obligations
- Establish, exercise or defend legal rights
We do not sell or rent personal information.
Legal basis for processing
Depending on the circumstances, we process personal information:
- With your consent
- To respond to a request you have made
- To take steps before entering into a contract
- To perform a contract or provide requested services
- For legitimate business interests that do not override your privacy rights
- To comply with applicable legal obligations
- To protect our rights, property, systems or users
You may withdraw consent where processing depends on consent. Withdrawal will not affect processing completed before the withdrawal.
Project and rental enquiries
Selections made in our equipment explorer, delivery-model interface or enquiry builder may be used to create a temporary enquiry summary in your browser.
When you submit an enquiry, the information you provide may be transmitted to Stedder through the website and received through our business email or related website systems.
Submitting an enquiry does not create a binding booking, equipment reservation or service agreement. Availability and commercial terms are confirmed separately.
How information may be shared.
We may share personal information only where reasonably necessary with:
- Website hosting, email, security and technical service providers
- Contractors, suppliers or production partners involved in a requested project
- Professional advisers such as accountants, auditors, insurers or legal advisers
- Government, regulatory or law-enforcement authorities where legally required
- Parties involved in a business restructuring, merger or transfer, subject to appropriate confidentiality safeguards
Service providers are expected to process information only for the relevant service and to apply appropriate security measures.
We do not disclose enquiry information to unrelated parties for their independent marketing.
International data transfers
Stedder operates from Dubai and may deliver projects across multiple countries.
Some website, email, cloud or project-service providers may process information outside the country where you are located. Where personal information is transferred internationally, we take reasonable steps to use appropriate contractual, organisational or legal safeguards as required by applicable law.
Retention and security.
How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- Responding to and following up on enquiries
- Managing active and completed projects
- Maintaining quotation, contractual, accounting and operational records
- Resolving disputes or enforcing agreements
- Meeting legal, tax and regulatory requirements
- Protecting against fraud, misuse and security incidents
Enquiries that do not proceed may be retained for a reasonable business follow-up period and then deleted or anonymised unless continued retention is required.
Data security
We apply reasonable technical and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, loss or misuse.
No internet transmission, website or electronic-storage system can be guaranteed to be completely secure. Please avoid submitting sensitive information that is not required for your enquiry.
Your privacy rights.
Subject to applicable law and relevant exceptions, you may request to:
- Access personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of information
- Restrict or object to certain processing
- Withdraw consent where consent is the legal basis
- Obtain information about how your data is processed
- Receive or transfer certain information where applicable
- Raise a concern about our handling of your information
We may need to verify your identity before completing a request. Certain information may need to be retained where required by law or for legitimate contractual, accounting or legal purposes.
Marketing communications
We may contact you regarding an enquiry, quotation, project or existing business relationship.
We will not send unrelated promotional communications where consent is required unless you have agreed to receive them. You may ask us to stop marketing communications at any time.
Operational, contractual and service-related communications may still be sent where necessary.
Children’s privacy
Our website and services are intended for businesses, organisations and adult project decision-makers. They are not directed at children, and we do not knowingly collect personal information from children through the website.
If you believe a child has submitted personal information to us, please contact us so that we can review and remove it where appropriate.
Third-party links
Our website may link to websites or services operated by other organisations. We are not responsible for their content, security or privacy practices.
You should review the privacy policy of any third-party website before providing personal information.
Changes to this policy
We may update this Privacy Policy to reflect changes to our website, services, technology or legal obligations.
The revised version will be published on this page with an updated “Last updated” date. Material changes may also be communicated through an appropriate website notice.
Questions or requests?
For questions, privacy requests or concerns about this Privacy Policy, contact: